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svg{width:14px;height:14px;color:var(--admin-accent,#4f46e5);flex-shrink:0}.admin-v2 .tickets-admin-order-row__item span{flex-direction:column;gap:1px;display:flex}.admin-v2 .tickets-admin-order-row__item em{text-transform:uppercase;letter-spacing:.04em;color:var(--admin-muted,#64748b);font-size:.6rem;font-style:normal}.admin-v2 .tickets-admin-order-row__item strong{color:var(--admin-fg,#0f172a);font-size:.74rem;font-weight:600}.admin-v2 .tickets-admin-detail__msgs{flex:1;min-height:0;padding:12px 16px;overflow-y:auto}.admin-v2 .tickets-admin-detail__reply{border-top:1px solid var(--admin-border,#e2e8f0);flex-shrink:0;padding:10px 16px}.admin-v2 .tickets-admin-detail__reply .tix-composer__input{min-height:62px;max-height:120px}.admin-v2 .tickets-admin-manage{border-top:1px solid var(--admin-border,#e2e8f0);flex-direction:column;flex-shrink:0;gap:10px;min-width:0;padding:12px 16px;display:flex;overflow-x:hidden}.admin-v2 .tickets-admin-wrap.has-full-panel 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.tickets-admin-aside-section{border-bottom:1px solid var(--admin-border,#e2e8f0);padding:14px 16px}.admin-v2 .tickets-admin-aside-section__title{color:var(--admin-muted,#64748b);letter-spacing:.07em;text-transform:uppercase;margin-bottom:10px;font-size:.62rem;font-weight:700}.admin-v2 .tickets-admin-info-row{align-items:flex-start;gap:8px;margin-bottom:8px;font-size:.75rem;display:flex}.admin-v2 .tickets-admin-info-row:last-child{margin-bottom:0}.admin-v2 .tickets-admin-info-row__lbl{width:72px;color:var(--admin-muted,#64748b);flex-shrink:0;padding-top:1px}.admin-v2 .tickets-admin-info-row__val{min-width:0;color:var(--admin-fg,#0f172a);word-break:break-all;flex:1;font-weight:600}.admin-v2 .tickets-admin-wrap.has-full-panel .tickets-admin-manage__row{border-bottom:none;flex-direction:column;align-items:stretch;gap:4px;margin-bottom:0;padding-bottom:0}.admin-v2 .tickets-admin-wrap.has-full-panel .tickets-admin-manage__row:last-child{border-bottom:none;margin-bottom:0;padding-bottom:0}.admin-v2 .tickets-admin-wrap.has-full-panel .tickets-admin-manage__label{letter-spacing:normal;text-transform:none;width:auto;font-size:.69rem}.admin-v2 .tickets-admin-wrap.has-full-panel .tickets-admin-manage__btns{flex-direction:column}.admin-v2 .btn-app-green{color:#16a34a;background:#dcfce7;border:1px solid #bbf7d0}.admin-v2 .btn-app-green:hover:not(:disabled){background:#bbf7d0}.tickets-user-page{gap:var(--cabinet-page-stack-gap,20px);flex-direction:column;min-height:calc(100dvh - 7.5rem);display:flex}.tickets-user-panel{border:1px solid var(--line,#e2e8f0);background:var(--surface,#fff);min-width:0;box-shadow:var(--cabinet-shadow-sm,0 1px 2px #0f172a0a);border-radius:16px;flex-direction:column;display:flex;overflow:hidden}.tickets-user-panel--empty{min-height:420px}.tickets-user-list__head{padding:22px 24px 0}.tickets-user-list__title{color:var(--ink,#0f172a);letter-spacing:-.02em;font-size:1.25rem;font-weight:800}.tickets-user-list__sub{color:var(--ink-soft);margin-top:2px;font-size:.75rem}.tickets-user-list__toolbar{justify-content:space-between;align-items:center;gap:16px;padding:16px 20px 0;display:flex}.tickets-user-list__toolbar-end{align-items:center;gap:12px;min-width:0;margin-left:auto;display:flex}.tickets-user-list__legend{justify-content:center;padding:0;display:flex}.tickets-user-search{flex-shrink:0;width:min(240px,36vw);min-width:180px;position:relative}.tickets-user-search svg{width:13px;height:13px;color:var(--ink-soft);pointer-events:none;position:absolute;top:50%;left:9px;transform:translateY(-50%)}.tickets-user-search input{border:1px solid var(--line,#e2e8f0);background:var(--surface,#fff);width:100%;color:var(--ink,#0f172a);border-radius:7px;outline:none;padding:6px 9px 6px 28px;font-size:.75rem}.tickets-user-search input:focus{border-color:var(--blue);box-shadow:none;outline:none}.tickets-user-list__items{flex-direction:column;flex:1;gap:12px;min-height:0;padding:16px 20px 20px;display:flex;overflow-y:auto}.tix-user-card{border:1.5px solid var(--line,#e2e8f0);background:var(--surface,#fff);color:inherit;border-radius:12px;align-items:stretch;text-decoration:none;transition:border-color .14s,box-shadow .14s;display:flex;position:relative;overflow:hidden}.tix-user-card+.tix-user-card{margin-top:0}.tix-user-card:hover{border-color:var(--blue)}@supports (color:color-mix(in lab, red, red)){.tix-user-card:hover{border-color:color-mix(in srgb, var(--blue) 35%, var(--line))}}.tix-user-card:hover{box-shadow:var(--shadow-sm)}.tix-user-card__icon-link,.tix-user-card__details,.tix-user-card__title,.tix-user-card__right{color:inherit;text-decoration:none}.tix-user-card__icon-link{flex-shrink:0;align-items:center;display:flex}.tix-user-card__details{min-width:0;display:block}.tix-user-card__stripe{flex-shrink:0;width:3px}.tix-user-card__stripe.ts-open{background:#16a34a}.tix-user-card__stripe.ts-answered{background:var(--blue)}.tix-user-card__stripe.ts-closed{background:var(--tix-closed)}.tix-user-card .tix-card-ico{width:52px;padding-left:12px}.tix-user-card .tix-card-ico-inner{border-radius:50%;width:36px;height:36px}.tix-card-ico{flex-shrink:0;justify-content:center;align-items:center;width:40px;display:flex}.tix-card-ico-inner{border-radius:8px;justify-content:center;align-items:center;width:34px;height:34px;display:flex}.tix-card-ico-inner svg{width:16px;height:16px}.tix-card-ico-inner.ico-open{color:#16a34a;background:#dcfce7}.tix-card-ico-inner.ico-answered{color:var(--blue,#2563eb);background:#dbeafe}.tix-card-ico-inner.ico-closed{color:var(--tix-closed);background:var(--tix-closed-soft)}.tix-user-card__body{flex:1;min-width:0;padding:13px 14px 13px 4px}.tix-user-card__row1{align-items:center;gap:8px;margin-bottom:3px;display:flex}.tix-user-card__title{color:var(--ink,#0f172a);letter-spacing:-.01em;font-size:.9rem;font-weight:750}.tix-user-card__id{color:var(--ink-soft);letter-spacing:.02em;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.62rem}.tix-user-card__meta{color:var(--ink-soft);align-items:center;gap:6px;margin-bottom:5px;font-size:.69rem;display:flex}.tix-user-card__dot{background:var(--line);border-radius:50%;width:3px;height:3px}.tix-user-card__preview{color:var(--ink-soft);text-overflow:ellipsis;white-space:nowrap;font-size:.75rem;line-height:1.4;overflow:hidden}.tix-user-card__order-link{color:var(--blue,#2563eb);font-weight:600}.tix-user-card__right{flex-shrink:0;justify-content:space-between;align-items:center;gap:16px;width:250px;padding:13px 14px;display:flex}.tix-user-card__status-col{flex-direction:column;justify-content:center;align-items:flex-start;gap:4px;display:flex}.tix-user-card__time{color:var(--ink-soft,#64748b);text-align:left;white-space:nowrap;font-size:.62rem;line-height:1.35}.tix-user-card__arrow{color:var(--ink-soft,#94a3b8);display:inline-flex}.tix-user-card__arrow svg{width:8px;height:12px}.tickets-user-pagination{justify-content:center;align-items:center;gap:10px;padding:0 24px 20px;display:flex}.tickets-user-pagination__arrow{border:1px solid var(--line,#e2e8f0);background:var(--surface,#fff);width:28px;height:28px;color:var(--ink-soft,#64748b);cursor:pointer;border-radius:7px;justify-content:center;align-items:center;display:inline-flex}.tickets-user-pagination__arrow:disabled{opacity:.45;cursor:not-allowed}@media (max-width:860px){.tickets-user-pagination__arrow{width:44px;height:44px}}.tickets-user-pagination__label{color:var(--ink-soft,#64748b);font-variant-numeric:tabular-nums;font-size:.72rem}.tickets-user-empty{min-height:420px;box-shadow:none;text-align:center;background:0 0;border:0;border-radius:0;flex-direction:column;flex:1;justify-content:center;align-items:center;margin:0;padding:64px 20px 76px;display:flex}.tickets-user-empty .tickets-user-empty__illustration{width:min(220px,70vw);height:auto;margin-bottom:18px}.tickets-user-empty h3{color:var(--ink,#0f172a);letter-spacing:-.02em;margin-bottom:7px;font-size:1.05rem;font-weight:800}.tickets-user-empty p{max-width:360px;color:var(--ink-soft);font-size:.78rem;line-height:1.5}.tickets-user-empty__actions{flex-wrap:wrap;justify-content:center;align-items:center;gap:10px;margin-top:14px;display:flex}.tickets-user-chat{height:calc(100dvh - var(--cabinet-header-offset,72px) - 48px);max-height:calc(100dvh - var(--cabinet-header-offset,72px) - 48px);border:1px solid var(--line,#e2e8f0);background:var(--surface,#fff);min-height:0;box-shadow:var(--shadow-sm);border-radius:12px;flex-direction:column;flex:1;display:flex;overflow:hidden}.cabinet-v2 .app-main:has(.tickets-user-chat){height:100dvh;min-height:0;overflow:hidden}.cabinet-v2 .app-main-content:has(.tickets-user-chat){flex-direction:column;flex:1;min-height:0;padding-bottom:16px;display:flex;overflow:hidden}.cabinet-v2 .route-content:has(.tickets-user-chat){flex-direction:column;flex:1;height:100%;min-height:0;display:flex;overflow:hidden}.tickets-user-chat__header{border-bottom:1px solid var(--line);background:var(--surface);flex-shrink:0;align-items:center;gap:12px;padding:14px 22px;display:flex}.tickets-user-chat__back{color:var(--ink-soft);cursor:pointer;background:0 0;border:none;align-items:center;gap:5px;padding:0;font-size:.75rem;transition:color .14s;display:inline-flex}.tickets-user-chat__back:hover{color:var(--ink,#0f172a)}.tickets-user-chat__back svg{width:14px;height:14px}.tickets-user-chat__divider{display:none}.tickets-user-chat__info{flex:1;min-width:0}.tickets-user-chat__title{color:var(--ink,#0f172a);font-size:.88rem;font-weight:700;line-height:1.2}.tickets-user-chat__id{color:var(--ink-soft);margin-top:2px;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.62rem}.tickets-user-chat__actions{flex-shrink:0;align-items:center;gap:8px;display:flex}.tickets-user-chat__actions .tix-badge,.tickets-user-chat__actions .btn-app-compact{border-radius:6px;justify-content:center;min-width:112px;min-height:34px;font-size:.69rem}.tickets-user-chat__msgs{background:var(--surface-muted,#f8fafc);flex:1;min-height:0;padding:20px 24px;overflow-y:auto}.tickets-user-chat__msgs .tix-msg-group.is-self .tix-msg-bubble{border:1px solid var(--blue)}@supports (color:color-mix(in lab, red, red)){.tickets-user-chat__msgs .tix-msg-group.is-self .tix-msg-bubble{border:1px solid color-mix(in srgb, var(--blue) 20%, var(--line))}}.tickets-user-chat__msgs .tix-msg-group.is-self .tix-msg-bubble{background:var(--sky,#eff6ff);color:var(--ink,#0f172a);border-radius:12px 0 12px 12px}.tickets-user-chat__msgs .tix-msg-group.is-self .tix-msg-ava{color:#fff;background:var(--blue,#2563eb)}.tickets-user-chat__msgs .tix-msg-group.is-support .tix-msg-ava{color:var(--blue,#2563eb);background:var(--sky,#eff6ff)}.tickets-user-chat__msgs .tix-msg-group.is-support .tix-msg-ava svg{width:14px;height:14px}.tickets-user-chat__msgs .tix-msg-ava{width:30px;height:30px;font-size:.62rem}.tickets-user-chat__msgs .tix-msg-bubble{border-radius:12px;padding:10px 14px;font-size:.81rem}.tickets-user-chat__msgs .tix-msg-group.is-support .tix-msg-bubble{border-color:var(--line,#e2e8f0);background:var(--surface,#fff);color:var(--ink,#0f172a);border-radius:0 12px 12px}.tickets-user-chat__reply{border-top:1px solid var(--line,#e2e8f0);background:var(--surface,#fff);flex-shrink:0;padding:14px 24px}.tickets-user-chat__reply .tix-composer__input{border-radius:10px;min-height:58px;max-height:120px;font-size:.81rem}.admin-v2 .tickets-admin-page .page-header .btn-app-compact svg{width:13px;height:13px}.tickets-user-page__top{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;padding:0;display:flex}.tickets-user-page__top-actions{flex-wrap:wrap;align-items:center;gap:10px;margin-left:auto;display:flex}.tickets-telegram-btn{align-items:center;gap:8px;display:inline-flex;color:var(--blue,#2563eb)!important;border-color:var(--blue,#2563eb)!important}@supports (color:color-mix(in lab, red, red)){.tickets-telegram-btn{border-color:color-mix(in srgb, var(--blue,#2563eb) 28%, var(--line,#e2e8f0))!important}}.tickets-telegram-btn:hover{border-color:var(--blue,#2563eb)!important}@supports (color:color-mix(in lab, red, red)){.tickets-telegram-btn:hover{border-color:color-mix(in srgb, var(--blue,#2563eb) 45%, 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var(--surface,#151d2e) 92%, #000)}}[data-theme=dark] .tix-modal__head h3{color:var(--ink,#e8eef8)}[data-theme=dark] .tix-modal__close:hover{background:var(--surface-muted,#121a2a);color:var(--ink,#e8eef8)}[data-theme=dark] .tix-platform-tile{background:var(--surface,#151d2e)}@supports (color:color-mix(in lab, red, red)){[data-theme=dark] .tix-platform-tile{background:color-mix(in srgb, var(--surface,#151d2e) 88%, #000)}}[data-theme=dark] .tix-platform-tile{border-color:var(--line,#2a3650);color:var(--ink,#e8eef8)}[data-theme=dark] .tix-platform-tile.is-active{border-color:var(--blue,#3b82f6);background:var(--blue,#3b82f6)}@supports (color:color-mix(in lab, red, red)){[data-theme=dark] .tix-platform-tile.is-active{background:color-mix(in srgb, var(--blue,#3b82f6) 16%, var(--surface,#151d2e))}}[data-theme=dark] .tix-platform-tile.is-active{box-shadow:0 0 0 1px var(--blue,#3b82f6)}@supports (color:color-mix(in lab, red, red)){[data-theme=dark] .tix-platform-tile.is-active{box-shadow:0 0 0 1px color-mix(in srgb, var(--blue,#3b82f6) 22%, transparent)}}[data-theme=dark] .tix-inquiry-switch__btn{background:var(--surface,#151d2e)}@supports (color:color-mix(in lab, red, red)){[data-theme=dark] .tix-inquiry-switch__btn{background:color-mix(in srgb, var(--surface,#151d2e) 88%, #000)}}[data-theme=dark] .tix-inquiry-switch__btn{border-color:var(--line,#2a3650);color:var(--ink,#e8eef8)}[data-theme=dark] .tix-inquiry-switch__btn.is-active{border-color:var(--blue,#3b82f6);box-shadow:0 0 0 1px var(--blue,#3b82f6)}@supports (color:color-mix(in lab, red, red)){[data-theme=dark] .tix-inquiry-switch__btn.is-active{box-shadow:0 0 0 1px color-mix(in srgb, var(--blue,#3b82f6) 28%, transparent)}}[data-theme=dark] .tix-inquiry-switch__btn.is-active{background:var(--blue,#3b82f6)}@supports (color:color-mix(in lab, red, red)){[data-theme=dark] .tix-inquiry-switch__btn.is-active{background:color-mix(in srgb, var(--blue,#3b82f6) 14%, var(--surface,#151d2e))}}[data-theme=dark] .tix-modal--create 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#000)}}[data-theme=dark] .tix-composer__tool-btn{border-color:var(--line,#2a3650);color:var(--ink-soft,#9ca8c4)}[data-theme=dark] .tix-composer__tool-btn:hover:not(:disabled){border-color:var(--blue,#3b82f6)}@supports (color:color-mix(in lab, red, red)){[data-theme=dark] .tix-composer__tool-btn:hover:not(:disabled){border-color:color-mix(in srgb, var(--blue,#3b82f6) 40%, var(--line,#2a3650))}}[data-theme=dark] .tix-composer__tool-btn:hover:not(:disabled){color:var(--blue,#93c5fd)}.admin-v2 .tix-filter-group{border-color:var(--admin-border);background:var(--admin-bg)}.cabinet-v2 .tickets-user-page .tix-filter-group--compact{min-height:42px;box-shadow:none;border-radius:9px}.cabinet-v2 .tickets-user-page .tix-filter-group--compact .tix-ftab{border-radius:6px;min-width:88px;min-height:32px}.admin-v2 .tickets-admin-stat-card__icon .tix-row-ico{background:0 0;border-radius:12px;width:52px;height:52px}.admin-v2 .tickets-admin-stat-card__icon .tix-row-ico svg{width:25px;height:25px}.admin-v2 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.tix-composer__tool-btn{border-color:var(--admin-border);color:var(--admin-muted)}.admin-v2 .tix-composer__tool-btn:hover:not(:disabled){background:var(--admin-bg);color:var(--admin-fg)}.admin-v2 .tix-composer__hint kbd{border-color:var(--admin-border);background:var(--admin-bg)}.admin-v2 .tix-msg-group.is-support .tix-msg-bubble{background:var(--admin-surface);border-color:var(--admin-border);color:var(--admin-fg)}.admin-v2 .tix-msg-group.is-support .tix-msg-ava{color:var(--admin-accent);background:var(--admin-sky)}.admin-v2 .tix-msg-group.is-self .tix-msg-bubble{background:var(--admin-sky);border-color:var(--admin-accent)}@supports (color:color-mix(in lab, red, red)){.admin-v2 .tix-msg-group.is-self .tix-msg-bubble{border-color:color-mix(in srgb, var(--admin-accent) 28%, var(--admin-border))}}.admin-v2 .tix-msg-group.is-self .tix-msg-bubble{color:var(--admin-accent)}.admin-v2 .tix-msg-group.is-self .tix-msg-ava{color:var(--admin-green);background:var(--admin-green-soft)}.admin-v2 .tix-thread--admin .tix-msg-group.is-user .tix-msg-bubble{background:var(--admin-surface);border-color:var(--admin-border);color:var(--admin-fg)}.admin-v2 .tix-thread--admin .tix-msg-group.is-user .tix-msg-ava{color:var(--admin-green);background:var(--admin-green-soft)}.admin-v2 .tix-thread--admin .tix-msg-group.is-staff .tix-msg-bubble{background:var(--admin-sky);border-color:var(--admin-accent)}@supports (color:color-mix(in lab, red, red)){.admin-v2 .tix-thread--admin .tix-msg-group.is-staff .tix-msg-bubble{border-color:color-mix(in srgb, var(--admin-accent) 28%, var(--admin-border))}}.admin-v2 .tix-thread--admin .tix-msg-group.is-staff .tix-msg-bubble{color:var(--admin-accent)}.admin-v2 .tix-thread--admin .tix-msg-group.is-staff .tix-msg-ava{color:var(--admin-accent);background:var(--admin-sky)}.admin-v2 .tix-modal{background:var(--admin-surface);color:var(--admin-fg)}.admin-v2 .tix-modal__head,.admin-v2 .tix-modal__foot{border-color:var(--admin-border)}.admin-v2 .tix-modal__close{color:var(--admin-muted)}.admin-v2 .tix-modal__close:hover{background:var(--admin-bg);color:var(--admin-fg)}.admin-v2 .tickets-admin-page .page-header{padding:0 20px}@media (max-width:960px){.admin-v2 .tickets-admin-wrap.has-panel{flex-direction:column}.admin-v2 .tickets-admin-wrap.has-panel .tickets-admin-list,.admin-v2 .tickets-admin-wrap.has-panel .tickets-admin-detail{flex:none;width:100%}.admin-v2 .tickets-admin-wrap.has-panel .tickets-admin-detail__aside{display:none}.admin-v2 .tickets-admin-list__items{max-height:320px}.admin-v2 .tickets-admin-detail__msgs{max-height:360px}}@media (max-width:640px){.admin-v2 .tickets-admin-detail__title-row{flex-direction:column;align-items:flex-start;gap:6px}.admin-v2 .tickets-admin-detail__meta,.admin-v2 .tickets-admin-order-row{padding-left:0}.tickets-user-list__toolbar,.tickets-user-list__legend,.tickets-user-list__head,.tickets-user-list__items,.tickets-user-page__top{padding-inline:16px}.tickets-user-page__top-actions{justify-content:flex-end;width:100%}.tickets-user-list__toolbar{flex-direction:column;align-items:stretch;gap:10px}.tickets-user-list__toolbar-end{flex-wrap:wrap;width:100%;margin-left:0}.tickets-user-search{flex:180px;width:100%;min-width:0}.tickets-user-empty{min-height:420px;margin-inline:16px}.tix-user-card{flex-wrap:wrap;position:relative}.tix-user-card__stripe{position:absolute;top:0;bottom:0;left:0}.tix-user-card__meta{flex-wrap:wrap;row-gap:2px}.tix-user-card__right{gap:8px;width:100%;padding:0 14px 12px 56px}.tix-user-card__status-col{flex-direction:row;justify-content:space-between;align-items:center;gap:8px;width:100%}.tix-user-card__arrow{display:none}.tickets-user-chat{height:calc(100dvh - var(--cabinet-header-offset-mobile,60px) - 36px);max-height:calc(100dvh - var(--cabinet-header-offset-mobile,60px) - 36px)}.tickets-user-chat__header{flex-wrap:wrap;row-gap:8px;padding:12px 14px}.tickets-user-chat__actions{justify-content:flex-end;width:100%}.tickets-user-chat__actions .tix-badge,.tickets-user-chat__actions .btn-app-compact{min-width:0}.tickets-user-chat__msgs{padding:14px}}