Terms of Service

Service / Website - the votway.com website, including the personal account, service catalogue, order form, balance, support service, notifications, technical functions and other sections.

Votway - the commercial designation of the Service through which Users are provided access to digital SMM services.

Service Provider / Administration - the person whose details are specified in Section 22 of these Terms, who manages the Service, accepts payments, arranges provision of the Services and communicates with Users.

User / Customer - any individual, individual entrepreneur, organisation or other person that uses the Website, registers an account, adds funds to the balance, places an Order or pays for Services.

Services - digital SMM services and related internet marketing services listed on the Website, including promotion of accounts, publications, channels, websites and materials, and increasing activity, visibility, reactions, views, subscribers, comments and other digital metrics within the scope of the description of the relevant Service.

Social Platform - a social network, messenger, video hosting service, content publishing service, website, application or other external online resource not owned by Votway.

Promotion Target - an account, channel, profile, group, publication, link, website, video, comment, post, material or other target specified by the User when placing an Order.

Order - a Service selected by the User with specific parameters, including platform, link, quantity, tariff, speed, comments, additional settings, warranty terms and other characteristics.

Service Description - information on a page, card, order form or other section of the Website stating the price, estimated timeframes, start time, permitted links, restrictions, warranty, cancellation availability and other material terms of the relevant Service.

Balance - an internal method of recording the User's advance payment for the Services. The Balance is not a bank account, electronic wallet, electronic money, payment instrument or money storage service.

Payment Aggregator - a bank, payment service, payment system, processing centre or other third party that facilitates payment acceptance, refunds, anti-fraud checks and other payment transactions.

Partner / Contractor - a third party, service, supplier, technical system or contractor whom Votway may engage to fulfil Orders without separate approval from the User.

2.1. These Terms govern the relationship between the User and the Service Provider regarding use of the Website, personal account, Balance, placement of Orders, payment for and receipt of Services.

2.2. These Terms constitute a public offer. Acceptance occurs when the User performs any of the following actions: registers on the Website; signs in to the personal account; adds funds to the Balance; places an Order; provides a link or Order parameters; pays for Services; clicks a confirmation button; contacts support regarding an Order; or continues using the Website after a new version of these Terms has been published.

2.3. Acceptance means that the User has fully reviewed these Terms, understands their content and accepts them without reservation.

2.4. The User confirms that the User has the legal capacity and authority required to enter into these Terms. If the User acts on behalf of an organisation, the User confirms having the necessary authority.

2.5. The Service is intended for persons who have reached the age of full legal capacity under applicable law. If the User has not reached that age, use of the Service is permitted only with the required consent of a legal representative, where allowed by applicable law.

2.6. Before placing an Order, the User must independently review these Terms, the Privacy Policy, the Refund Policy, the description of the selected Service, its price, timeframes, restrictions, warranty terms and other rules published on the Website.

2.7. The Website may contain separate rules, instructions, notices, Service descriptions, warranty terms, refund terms and other documents. Such documents form part of these Terms to the extent they relate to use of the Service or a particular Service.

3.1. The Service Provider grants the User access to the Website and arranges provision of digital SMM services selected by the User on the Website.

3.2. Services are provided remotely via the Internet. No physical goods are delivered.

3.3. The result of a Service may consist of actions, digital metrics, statuses, publications, activity, changes in visibility, statistics or other digital results specified in the description of the relevant Service.

3.4. The exact type, scope, price, estimated timeframes, warranty terms and restrictions of a Service are selected by the User when placing an Order from the options available on the Website.

3.5. The Service Provider may provide Services directly or through automated systems, technical tools, third-party services, Partners and Contractors.

3.6. The User agrees that, for the purpose of fulfilling an Order, the Service Provider may transfer technical Order data to Partners and Contractors, including the link, type of Service, quantity, comments, parameters, status and other information required for fulfilment.

3.7. Votway is not a representative, agent, partner, official service or affiliate of any Social Platform unless expressly stated otherwise on the Website.

3.8. Names of Social Platforms, logos, trademarks or other designations may be used on the Website solely to inform Users about the external platforms to which the Services may relate and do not imply any official relationship with such platforms.

4.1. To access certain Website functions, the User may register and create a personal account.

4.2. The User must provide accurate information, keep contact details up to date and protect the username, password, access codes and other authentication credentials.

4.3. All actions performed through the User's account are deemed to have been performed by the User unless proven otherwise.

4.4. The User must immediately notify support of unauthorised access to the account, suspicious transactions, incorrect Orders, disputed payments or other problems.

4.5. The Service Provider does not request passwords for Social Platform accounts. The User must not provide the Service Provider with passwords, two-factor authentication codes, private keys, seed phrases, bank card data or other sensitive information unless such information is expressly requested by a Payment Aggregator on its secure payment page.

4.6. The Service Provider may temporarily restrict access to the account, Balance, Order placement or particular Website functions if fraud, breach of these Terms, use of another person's payment instrument, spam, a technical attack, abuse of refunds, chargebacks or the affiliate programme, or other conduct creating risk for the Service is suspected.

5.1. The User independently selects the Service, Social Platform, quantity, tariff, link, additional parameters and other Order terms.

5.2. The User is responsible for the accuracy of the link, availability of the Promotion Target, public accessibility of the page, correctness of the selected Service and compliance of the Promotion Target with the rules of the Social Platform and applicable law.

5.3. An Order may be placed only for a Promotion Target that the User owns or controls, or for which the User has lawful authorisation from the owner, rights holder or administrator.

5.4. Before placing an Order, the User must verify that the selected Service is suitable for the specified Social Platform, link and Promotion Target.

5.5. The Service Provider is not responsible for User errors in selecting the category, tariff, quantity, link, region, speed, comments, parameters or other Order terms.

5.6. Once an Order has entered processing, changes to the link, type of Service, quantity, tariff, parameters or payment method are not guaranteed and are possible only where technically feasible and approved by the Service Provider.

5.7. If the Service Description states that cancellation is available, the User may use the relevant function. If cancellation is not stated to be available, cancellation after launch is not guaranteed because the Order may be fulfilled automatically or through external technical systems.

5.8. The Service Provider may refuse to accept an Order, cancel an Order or request additional information if the Order appears suspicious, is technically impossible, concerns prohibited content, or violates Service rules, payment partner rules, Social Platform rules or applicable law.

6.1. Throughout fulfilment of an Order, the User must ensure that the Promotion Target remains accessible at the specified link and is not made private, blocked, deleted, renamed, relinked or otherwise changed in a way that prevents provision of the Service.

6.2. The User must not simultaneously order similar services from other providers or through other Votway Orders for the same Promotion Target where this may affect counting, quality, statistics, warranty or fulfilment monitoring.

6.3. If Clause 6.2 is breached, the Service Provider does not guarantee result accuracy or correct statistics and is not responsible for discrepancies in metrics.

6.4. The User independently assesses whether use of the Services is permitted under the rules of the relevant Social Platform, advertising rules, agreements with third parties and the laws of the User's country.

6.5. The User may not use the Website or Services to mislead third parties or manipulate ratings, reviews, voting results, advertising reports, reputation indicators, financial metrics or other data that affects rights, obligations, payments or decisions of buyers, counterparties, platforms, advertising systems or public authorities.

6.6. The User may not use the Website to promote content that infringes third-party rights, Social Platform rules, payment system requirements or applicable law.

6.7. The Service Provider may refuse, suspend or cancel an Order if the Promotion Target is unavailable, violates restrictions, generates complaints, appears suspicious, is connected with fraud or unlawful activity, or may harm the Service, Partners, payment systems, Social Platforms or third parties.

7.1. Orders directly or indirectly connected with the following topics, targets or activities are prohibited:

• adult content, erotic content, pornography or intimate services;
• extremism, terrorism, incitement of hatred, violence, threats or calls for unlawful action;
• narcotic, psychotropic or toxic substances, their analogues, or methods of producing, purchasing or using them;
• weapons, ammunition, explosives, dangerous goods or dangerous services;
• gambling, unlawful lotteries, betting, casinos, pyramid schemes or dubious investment schemes;
• fraud, phishing, misleading users or impersonation;
• manipulation of ratings, reviews, voting, reputation indicators or other metrics for purposes that violate the rules of relevant platforms, advertising systems, marketplaces and/or applicable law;
• infringement of copyright, related rights, trademarks, image rights, trade secrets or third-party personal data;
• insults, harassment, defamation, discrediting or unlawful dissemination of personal data;
• spam, mass complaints, circumvention of blocks, hacking, malware, attack bots, DDoS or interference with third-party systems;
• political campaigning, socially sensitive content or other categories for which the Service, Social Platform or payment partner may impose restrictions;
• goods, services, materials or actions prohibited by law, Social Platform rules, payment system requirements or Votway's internal rules.

7.2. The Service Provider may, at its discretion, refuse an Order where the content or purpose of the Order cannot be reliably verified or there are indications of a breach of this Section.

7.3. If this Section is breached, the Service Provider may block the account, cancel the Order, restrict access to the Balance, refuse further service, retain expenses actually incurred and disclose information to a Payment Aggregator, bank or authorised public authority where permitted by law.

7.4. The User bears sole responsibility for all consequences of placing a prohibited Order, including complaints, blocks, third-party claims, Social Platform sanctions, payment disputes, expenses incurred by the Service Provider and losses.

8.1. Service prices are stated on the Website in the relevant card, catalogue, tariff, order form or personal account.

8.2. The Service Provider may change prices at any time. A price change does not affect an Order already paid for unless caused by a technical error, malfunction, obvious pricing inaccuracy or mandatory requirements of law, a payment system or a Partner.

8.3. Services are provided on a full prepayment basis by adding funds to the Balance or paying for a particular Order using methods available on the Website.

8.4. The Balance is an internal method of recording the User's advance payment for the Services. It is not a bank account, electronic wallet, electronic money, payment instrument or money storage service.

8.5. Funds recorded on the Balance may be used only to pay for Services on the Website unless otherwise expressly provided by these Terms, the Refund Policy or mandatory law.

8.6. Funds cannot be withdrawn from the Balance except in refund cases provided by these Terms, the Refund Policy and applicable law.

8.7. Available payment methods are determined by the Service Provider and/or Payment Aggregators and may include bank cards, electronic wallets, transfers, payment links and other methods. The current list is displayed on the Website or Payment Aggregator page.

8.8. A payment is deemed completed after confirmation by the Payment Aggregator and crediting of funds in the Service's accounting system.

8.9. The Service Provider is not responsible for delays by banks, Payment Aggregators or payment systems, anti-fraud checks, holds, sanctions restrictions, incorrect payment details, fees, currency conversion or other third-party actions.

8.10. The User confirms that the payment instrument used belongs to the User or that the User has lawful authority to use the relevant funds.

8.11. The User bears the risk of third-party payments, erroneous payments, use of another person's payment instrument and resulting disputes.

8.12. Bonuses, promo codes, discounts, affiliate credits and other conditional units are not money, cannot be withdrawn and may be used only as specified on the Website.

8.13. If a technical error is identified in a price, credit, debit, Order status or Balance, the Service Provider may correct the error and notify the User through the Website, personal account, email or support service.

9.1. The Service Provider begins fulfilling an Order after payment, successful technical verification and transfer of the Order for processing.

9.2. Start and fulfilment timeframes stated on the Website are estimates unless the description of the relevant Service expressly states otherwise.

9.3. Actual timeframes depend on workload, availability of the Social Platform, technical restrictions, queues, limits, algorithm changes, actions of the Social Platform, actions of Partners and other factors outside the Service Provider's full control.

9.4. Order statuses, internal metrics, fulfilment speed and statistics may be updated with a delay.

9.5. Results may be assessed using Website data, Partner data, publicly visible Social Platform metrics, screenshots, logs, analytics and other technical information.

9.6. The Service Provider may suspend, restart, split, cancel or change the technical fulfilment route of an Order where necessary to provide the Service, prevent an error, address a technical failure or comply with requirements of a platform, Partner or Payment Aggregator.

9.7. If an Order has not started within the estimated period, the User may contact support. Support will review the status and, where technically feasible, accelerate, restart or cancel the Order or propose another solution.

9.8. An Order is deemed fulfilled once the metrics specified in the Service Description are achieved or the actions sufficient to produce the result of the selected Service have been completed.

9.9. Subsequent changes to metrics on the Social Platform, including reductions, unsubscribes, removal of reactions, counter changes or hidden statistics, do not automatically mean that the Order was not fulfilled.

10.1. The User understands that Social Platforms are independent external services and may change their algorithms, rules, interfaces, counting methods, metric visibility, content availability and account availability.

10.2. The Service Provider does not guarantee any commercial effect, sales growth, growth of a real audience, receipt of enquiries, absence of complaints, absence of Social Platform sanctions, unchanged statistics or indefinite preservation of results.

10.3. The Service Provider is not responsible for reductions, unsubscribes, removal of reactions, blocks, restrictions, shadow bans, counter changes, hidden statistics, moderation actions or other Social Platform sanctions where the Order was fulfilled in accordance with the Service terms.

10.4. Where a warranty is stated for a particular Service, warranty refill, restoration or replacement is provided only within the limits, periods and conditions expressly specified in the Service Description.

10.5. If no warranty is stated in the Service Description, no warranty is provided.

10.6. A warranty does not apply where a reduction or problem was caused by the User's actions, deletion or closure of the Promotion Target, a changed link, simultaneous orders from other providers, breach of Social Platform rules, complaints, blocking, hidden statistics, changed privacy settings or other circumstances outside the Service Provider's control.

10.7. The Service Provider may refuse a warranty refill if the User does not provide the information required for verification, deletes the Order, changes the link, hides statistics or otherwise makes verification impossible.

11.1. Detailed refund and cancellation rules may be set out in a separate Refund Policy, which forms an integral part of these Terms.

11.2. A refund may be available where a Service was not provided for reasons attributable to the Service Provider or where expressly provided by the Service Description, these Terms, the Refund Policy or mandatory law.

11.3. Before an Order is transferred for processing, the User may contact support to request cancellation. Cancellation is carried out where technically feasible.

11.4. After fulfilment has begun, a refund may be reduced by the value of the portion already provided and by expenses actually incurred by payment systems, banks, Payment Aggregators, Partners, Contractors and the Service Provider, unless mandatory law requires otherwise.

11.5. No refund is provided for Services already fulfilled in accordance with the Service Description, except where mandatory law expressly provides otherwise.

11.6. A refund is not provided or may be reduced where non-fulfilment or partial fulfilment resulted from User error, an incorrect link, unavailability of the Promotion Target, deletion or blocking of content, closure of a profile, a changed link, simultaneous orders from other providers or breach of these Terms.

11.7. If an Order cannot be fulfilled due to technical reasons on the side of the Service or a Partner, the Service Provider may offer one of the following: a refund to the Balance, replacement of the Service, restart of the Order, change of the technical fulfilment route or a refund by a technically available method.

11.8. A refund to the original payment method is made only where technically supported by the Payment Aggregator, bank and payment system.

11.9. If a direct refund is impossible, the Service Provider may offer a refund to the Balance or another lawful settlement method.

11.10. Payment system and bank fees, Payment Aggregator fees, the cost of the part of the Service already provided, Partner and Contractor expenses and other expenses actually incurred may be withheld from a refund where permitted by applicable law and Payment Aggregator rules.

11.11. A refund request must be submitted through support and include the username, Order number, payment date, amount, payment method and reason for the request.

11.12. Requests are normally reviewed within 10 business days unless a longer period is required due to checks by a Payment Aggregator, bank, anti-fraud system, Partner, Contractor or in connection with a disputed transaction.

11.13. Submission of an unfounded chargeback, bank dispute or payment reversal after receipt of a Service constitutes a breach of these Terms and may result in account blocking, suspension of Orders, restriction of access to the Balance and recovery of losses to the extent permitted by law.

11.14. Nothing in this Section limits the User's rights to the extent such rights cannot be limited under applicable law.

12.1. Requests may be submitted through support channels available on the Website, including the ticket system, feedback form, email, messenger or another channel specified on the Website.

12.2. To enable review, the User must provide the username, Order number, transaction date and time, link to the Promotion Target, description of the issue and other information necessary for verification.

12.3. Support may decline to review requests containing threats, insults, spam, repeated mass messages, knowingly false information, demands to perform unlawful actions or insufficient information to identify the Order.

12.4. The estimated support response time is stated on the Website.

12.5. Complex requests, Payment Aggregator disputes, violation reviews, refunds, technical incidents and matters requiring verification by Partners may take longer than the normal review period.

12.6. Support correspondence, tickets, screenshots, technical logs and other materials may be used by the Service Provider to confirm the request, verify the Order, resolve a dispute, protect the Service Provider's rights and comply with law.

13.1. Payments on the Website may be processed through third-party Payment Aggregators. The User may be redirected to a Payment Aggregator, bank or payment system page.

13.2. The Service does not store full bank card details, CVC/CVV codes, one-time passwords, PIN codes or other sensitive payment data where such data is entered through the Payment Aggregator.

13.3. The rules of the relevant third party may apply to the User's relationship with a Payment Aggregator, bank or payment system.

13.4. The Service Provider is not responsible for a payment refusal, transaction block, anti-fraud check, hold, fee, currency conversion, sanctions restriction or other action of a payment intermediary.

13.5. The User agrees that, for payment processing, refunds, anti-fraud checks, accounting and legal recordkeeping, the Service Provider and payment partners may process payment, Order, account, device, IP address and other technical data in accordance with the Privacy Policy.

13.6. If fraud, use of another person's payment instrument, a disputed transaction, chargeback or breach of payment partner requirements is suspected, the Service Provider may suspend Orders, restrict account access or request additional information for verification.

14.1. All elements of the Website, including its interface, design, texts, structure, databases, software code, logos, trade names, Votway materials and other content, belong to the Service Provider or are lawfully used by the Service Provider.

14.2. The User may not copy, modify, distribute, sell, rent, decompile, reproduce or use Website materials outside the purposes of using the Service without the Service Provider's consent.

14.3. The User warrants that the User has the rights or lawful permission to use the links, accounts, content, comments, texts, images, trademarks and other materials supplied for fulfilment of an Order.

14.4. The User bears sole responsibility for third-party claims relating to the Promotion Target, published content, infringement of intellectual property rights, personal data, business reputation or platform rules.

14.5. The User grants the Service Provider the right to use submitted links, texts, comments, images, parameters and other materials solely to the extent necessary to fulfil the Order, verify the result, process a request and protect the Service Provider's rights.

15.1. The User's personal data is processed in accordance with the Privacy Policy and/or Personal Data Processing Policy published on the Website.

15.2. The User agrees to processing of data necessary for registration, placement of an Order, payment, provision of a Service, communication with support, prevention of abuse, compliance with payment partner requirements and compliance with law.

15.3. The Service Provider may process the following User data: username, email address, account identifiers, Order history, payment identifiers, technical data, IP address, device data, support requests, links to Promotion Targets and other information necessary for operation of the Service.

15.4. The Service Provider may disclose information about the User and an Order to Partners, Contractors, Payment Aggregators, banks, hosting providers, analytics and technical support services and other persons where necessary to operate the Service, fulfil an Order, process a payment, protect rights or comply with law.

15.5. The Service Provider takes reasonable organisational and technical measures to protect data; however, the User understands that transmission of information over the Internet cannot be completely secure.

15.6. The User must not provide third-party personal data through the Website or support service without a lawful basis.

15.7. Further information about processing purposes, data categories, retention periods, legal bases, User rights and request procedures is provided in the Privacy Policy / Personal Data Processing Policy.

16.1. The Service is provided on an “as is” and “as available” basis. The Service Provider seeks to maintain stable Website operation but does not guarantee the absence of errors, failures, interruptions, delays, incompatibility with the User's devices or unavailability of particular functions.

16.2. The Service Provider is not responsible for acts or omissions of Social Platforms, banks, Payment Aggregators, providers, hosting companies, Contractors, Partners or other third parties where such acts are outside the Service Provider's reasonable control.

16.3. The Service Provider is not liable for lost profits, loss of customers, reduced reach, account blocking, content removal, reputational consequences, Social Platform sanctions or other indirect losses connected with use or inability to use the Services.

16.4. The User is responsible for the accuracy of submitted data, lawful use of the Promotion Target, compliance with Social Platform rules, absence of prohibited content and absence of infringement of third-party rights.

16.5. If the User breaches these Terms, the User must compensate the Service Provider for losses, fees, penalties, claim-handling expenses, refunds, chargebacks, legal costs and other losses caused by the User's actions, to the extent permitted by applicable law.

16.6. Unless mandatory law provides otherwise, the Service Provider's liability in any dispute is limited to the amount paid by the User for the disputed Order.

16.7. Nothing in these Terms limits the User's rights to the extent such rights cannot be limited under applicable law.

17.1. The Service Provider may temporarily or permanently restrict the User's access to the Website, account, Balance, Orders or particular functions in the event of a breach of these Terms, suspected fraud, use of stolen payment instruments, abuse of refunds, chargebacks, the affiliate programme or technical vulnerabilities, or upon receipt of complaints.

17.2. The Service Provider may refuse service where the User's conduct creates risks for the Service, payment partners, other Users, Social Platforms or third parties.

17.3. Restriction of access does not release the User from the obligation to pay for Services already provided, compensate losses or perform other obligations arising before the restriction.

17.4. If an account is blocked due to a breach of these Terms, the Service Provider may retain the value of Services actually provided, expenses actually incurred, payment system fees, Partner expenses and other amounts that may lawfully be retained.

17.5. If the block was imposed in error, the User may contact support to request review.

18.1. The Parties are released from liability for non-performance or improper performance caused by force majeure or events outside their reasonable control.

18.2. Such events include, without limitation, communication and Internet failures, actions of Social Platforms, banks and payment systems, sanctions, restrictions on payment channels, large-scale technical failures, cyberattacks, actions of public authorities, armed conflict, emergencies, fires, epidemics, changes in law, blocks and other events preventing performance.

18.3. Performance periods are extended for the duration of such events and for a reasonable period necessary to restore operations.

19.1. The Service Provider may amend these Terms unilaterally. A new version takes effect upon publication on the Website unless it states another effective date.

19.2. Continued use of the Website after publication of a new version constitutes the User's acceptance of the amendments.

19.3. The terms of a particular paid Order apply in the version effective at the time of payment unless amendments are required by mandatory law, payment system requirements, security considerations or technical necessity.

19.4. The User must independently check the current version of these Terms. The current version is always published on the Website.

20.1. Notices and requests are sent through the communication channels specified on the Website, in the personal account, support form or Section 22 of these Terms.

20.2. The User must submit requests from the account or address used to place the Order or provide sufficient information to identify the Order.

20.3. The Parties will seek to resolve disputes through negotiation and the support service.

20.4. Before applying to a court or authorised authority, the User agrees to submit a claim describing the circumstances, Order number, amount, evidence and desired resolution, where such a pre-action procedure is permitted by applicable law.

20.5. A claim will be answered within 30 calendar days unless another period is established by mandatory law or Payment Aggregator rules.

20.6. The relationship between the Parties is governed by the law determined by the Service Provider's place of registration or establishment, unless mandatory rules of applicable law provide otherwise.

20.7. All disputes are subject to the jurisdiction of the competent court at the Service Provider's place of registration or establishment unless mandatory rules of applicable law provide otherwise.

20.8. Nothing in this Section deprives the User of rights that cannot be limited by contract under mandatory law.

21.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain valid.

21.2. Failure by the Service Provider to act upon a User's breach does not constitute a waiver of the right to take action later.

21.3. Section headings are for convenience only and do not affect interpretation.

21.4. These Terms remain in effect from acceptance by the User until the Parties have fully performed their obligations or the User stops using the Service.

21.5. The current version of these Terms is published on the Website and is available to the User at any time.

21.6. The User confirms that before using the Service, the User received all necessary information about the Service, Service Provider, Services, prices, payment procedure, fulfilment terms, restrictions, warranties, refunds and methods of contacting the Service Provider.

22.1. The Service Provider under these Terms is:

Service Provider

an individual payer of professional income tax carrying out independent professional activities in accordance with the procedure established by the laws of the Republic of Belarus.

Contact email

votway@mail.ru

Website

votway.com

22.2. User requests concerning operation of the Service, Orders, payments, refunds, claims and other matters shall be submitted to the Service Provider's contact email or through the support service on the Website.

22.3. Passport details, bank card details, account numbers, personal documents, identification documents and other information not required to be publicly disclosed are not published on the Website.

22.4. Additional information about the Service Provider may be provided to Payment Aggregators, banks, public authorities and other authorised persons in the cases and in accordance with the procedure established by law, payment system rules and these Terms.

22.5. The User confirms that before using the Service and paying for Services, the User had an opportunity to review information about the Service Provider, Service terms, payment and refund procedures, restrictions and methods of contacting the Service Provider.